Wednesday, September 19, 2012

Good Customer Service

Thank you K1 Race Gear

Last week I finally broke down and called K1 Race Gear about my daughter's race suit. Only a few races into the season the zipper broke. We have been trying to make it work but finally we conceded that it just wasn't going to cut it. I truly believe that the suit should have lasted much longer and the other kids at the track who had the same suit did not have the zipper issue. I called K1 and they were super helpful. He mailed out a new suit immediately and we got it in time to use for the race that weekend. What good customer service! No arguing, no excuses, he just helped me no questions asked.

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